При ведении бизнеса важно иметь как можно больше информации о выполнении заказа, чтобы предотвратить любые проблемы, которые могут возникнуть, если что-то пойдет не так. Новая возможность делать фотографии с мобильного устройства водителя и прикреплять их к заказу поможет нашим клиентам решить проблемы, связанные с исполнением заказа.
How to set the attachment sending in Maxoptra
Sending attachments from mobile application is possible either via mobile internet (the attachments are sent ever when a device is connected to Internet) or using Wi-Fi only (when a mobile device is connected to Internet via Wi-Fi). Using Wi-Fi only setting is enabled by default.
To set the mode of sending attachments from a driver's mobile device, contact Maxoptra support team.
How to make an attachment in mobile application
There are two ways of making an attachment in mobile device - by taking a photo or attaching a file from the device.
To create an attachment to an order, click on the "Add" button in the order details in mobile application:
Figure 1. Click the "Add" button to create an attachment
The mobile application will suggest you to select an action:
- Select from gallery (to select a file from Gallery and attach it to an order)
- Take photo (to take a photo from mobile device and attach it to an order)
Figure 2. Select the action
Take a photo or select a photo from Gallery, add a comment if necessary and click on the "Done" button to create an attachment:
Figure 3. Click on the "Done" button to save an attachment
When you save an attachment the system sends data to Maxoptra server. Two scenarios are possible:
1. Internet via Wi-Fi is available
In this case, an attachment is sent in the background after it was created.
2. Internet via Wi-Fi is not available (only mobile internet is available)
In this case, only the attachment's icon(s) or/and comment are sent to Maxoptra server. A file itself will be sent only by the request - when the dispatcher clicks the icon in Maxoptra web application.
To download an attachment, go to the Track-&-Trace screen, select an order you need and click on its name or the "Attachment" button:
Figure 4. Click on the order name or the "Attachment" button to download an attachment
This action will open the "Attachment" screen where you can download the attached files:
Figure 5. "Attachment" tab
Click on the "Download all" button to download all files at once or select one file to download or to delete it: